Just booked? You have 24 hours.
Cancel within 24 hours of booking and get
100% back, whatever the table below says.
Available once per program, and only when
your start date is more than 14 days away.
If you cancel
Refund schedule
30 or more days before the start
100%
Under 7 days, or you do not attend
Nothing
All timings run from the program start time
in Indian Standard Time (IST). A cancellation
counts from the moment you submit it on Lifed,
so please cancel here rather than by message
or call.
If your Healthmate or Lifed cancels
You get 100% back. Always.
This overrides the table above. If your
Healthmate materially changes the dates,
venue, accommodation type or the named
lead practitioner,
you choose:
accept it, move to another date at your
original price, or take a full refund.
If a cancellation or material change reaches
you within 14 days of your start date, we also
add Lifed credit worth 10% of your booking,
up to ₹5,000.
Moving instead of cancelling
Ask to move your dates from your dashboard.
If your Healthmate has space,
you keep your original price,
even if it has gone up since you booked.
If a move is not possible and you cancel
instead, the table above applies.
What is not refunded
-
Not turning up, on a booking you never
cancelled.
-
Leaving early for your own reasons, for the
nights you did not use.
-
Being asked to leave for conduct, or for
not declaring something material about
your health.
-
Travel, visas, insurance and anything
booked outside Lifed.
Getting your money back
There is no Lifed booking fee to deduct, so
a 100% refund is 100% of what left your
account.
We start the refund within 7 working days.
UPI usually completes in 3 to 5 working days.
Cards and bank transfers take 5 to 10 working
days after we start it, which is your bank's
timeline rather than ours. Lifed credit is
issued straight away.
Worth knowing before you book
Personal illness, a family emergency, a visa
refusal or a cancelled flight are handled by
the table above, because your room is held
and others are turned away.
We recommend travel and medical insurance
for every residential booking.
If you have documentation of a serious medical
emergency, we will raise it with your Healthmate
and ask them to consider a date move or a
discretionary refund. They decide, and we will
tell you either way.
